2.1 GENERAL POLICY
Shauntelle Parham is pleased to offer returns or exchanges for most general decor items. Online orders can be returned within 14 days but will incur a restocking fee of 10% if a store credit or gift card is not applied. Please reach out to info@iphomestaging.com to obtain a prior Return Authorization number. Returns will not be accepted without prior authorization.
Refunds are made to the original method of payment. All items must be returned in their original condition including all packaging.
SOFT GOODS SUCH AS PILLOWS, RUGS, TOWELS, BEDDING & MARKDOWN ITEMS ARE FINAL SALE.
2.2 ONLINE PURCHASES
Online purchases cannot be canceled or modified 24-hours after purchase. Returns or exchanges can be made within 14 days. Our customers are responsible for return shipping. Refunds are made to the original method of payment, less total shipping and handling amount.
Exchanges can be made for store credit or gift card, while refunds will incur a 10% restocking fee.
Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Returns that arrive with postage due will be returned to the sender. Please allow us 3-5 business days from the date of receipt to conduct a quality control review and issue a refund. Once a refund has been issued, you will be notified via email. Please allow 5-7 business days for the refund to post back to your account.
Please note that returning an item is done at your own risk. You must ensure that the item is adequately packaged, and at your option and cost, insured. We are not liable for damage caused by inadequate packaging or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for a refund or exchange.
All shipped items are carefully inspected prior to shipment and we do our best to package all items carefully with an abundance of protection, but damages still happen! We ask that if a defect is discovered and/or delivery is refused, please contact within 48 hours at info@iphomestaging.com.
Please keep in mind that most of our products are made by hand in small batches by craftspeople around the world or are natural materials. As such, inherent variations in color and texture should be expected and should not be considered defects. If you have any questions about specific products or wish to see additional photos, please reach out and we will be happy to help!
2.3 PRODUCT NOTATIONS:
Please note that some of our products are antique vintage textiles, and vintage reclaimed pieces, therefore they may have blemishes. This is part of the beauty of the product. These items are meant to be unique, therefore the product cannot be considered
defective.
Items that are made with natural material, such as but not limited to, agate, stone, wood, marble, etc. will all vary slightly in color and texture. Knots, chips, divots, and small cracks are not considered
defects but part of the beauty of the product.
Every monitor shows color differently. If you have any questions on a products color or texture please email info@iphomestaging.com. We do our best to send additional photos and answer any questions that you may have.
